About this notice
This Collection Notice explains how House Of Pharmacy Retail Services Pty Ltd ABN 58 682 591 546, trading as Pharmacy Run (“Pharmacy Run”, “we”, “us” or “our”), collects personal information when you use our website, create an account, request pharmacy services, place an order, contact us or interact with our communications.
Our contact details are 3 Coal St, Silverwater 2128, info@houseofpharmacy.com.au and 1800 875 225. More information about our handling practices, access and correction, complaints and overseas disclosures is in the Pharmacy Run Privacy Policy.
What we collect
Depending on how you use Pharmacy Run, we may collect:
- identity and contact details, such as name, date of birth, email, phone and address;
- account, authentication and communication preferences;
- order, product, payment-status, discount, refund and customer-service information;
- delivery instructions, location, status, proof of delivery and recipient or identity-check information;
- health and pharmacy information, such as patient details, medicines, prescriptions and eScript tokens, allergies or sensitivities, questionnaire answers, concession details, pharmacist notes and consultation records;
- government-related identifiers where needed for pharmacy or benefit processing, such as Medicare or concession information;
- device, browser, security, cookie and website-interaction information; and
- any other information you choose to provide in an enquiry, review, promotion or application.
We may collect information directly from you or an authorised representative. We may also receive it from prescribers, electronic prescription systems, supplying pharmacies, payment providers, delivery providers, fraud and identity services, or other parties involved in your request.
Why we collect it
We collect and use information to:
- check service and delivery eligibility;
- create and secure accounts;
- validate, review, dispense and supply prescriptions and medicines;
- provide pharmacist consultations and pharmacy services;
- process orders, payments, refunds, deliveries and customer support;
- meet legal, professional, safety, recall, audit and record-keeping obligations;
- prevent fraud, misuse, security incidents and unauthorised access;
- operate, troubleshoot and improve Pharmacy Run;
- send service, safety and recall communications; and
- send marketing where you have consented or where otherwise permitted, with an unsubscribe option.
We do not use prescription, eScript, medication, patient-questionnaire, consultation or other health information for targeted advertising.
If you do not provide information
You can browse parts of the website without identifying yourself. If you do not provide information marked as required, we may be unable to create an account, verify eligibility, obtain or validate a prescription, complete pharmacist review, process payment, deliver safely, apply a concession, respond to an enquiry or meet a legal obligation. Optional fields are identified where practicable.
Who may receive it
We may disclose the minimum information reasonably required to:
- House of Pharmacy entities and approved supplying or fulfilment pharmacies;
- pharmacists, pharmacy staff and authorised health professionals involved in your care or request;
- electronic prescription, prescription-exchange, patient-record and pharmacy-system providers;
- delivery, courier, logistics, warehousing and proof-of-delivery providers;
- payment, fraud, identity and security providers;
- technology hosting, support, communications, analytics and customer-service providers;
- professional advisers, insurers, auditors and regulators; and
- other parties where authorised or required by law, or with your consent.
Where a House of Pharmacy store or delivery entity performs part of the service, Pharmacy Run remains the central customer-facing operator and provides only the data required for that function. Access is restricted by role, store or service need.
Marketing, cookies and analytics
Marketing consent is optional and separate from the information required to provide pharmacy or order services. You can unsubscribe from marketing at any time, but we may still send necessary order, pharmacist, safety, recall and delivery messages.
We use cookies and similar technologies for essential functions and, subject to your choices, functionality, analytics and marketing. Health-sensitive pages are subject to stricter tracking controls. See our Cookies Statement.
Access, correction and complaints
Our Privacy Policy explains how to request access to or correction of your personal information and how to make a complaint. Contact the Privacy Officer at postal address 3 Coal St, Silverwater 2128, email info@houseofpharmacy.com.au or by phone 1800 875 225.