Important
Do not stop taking an essential medicine unless the notice or a doctor or pharmacist tells you to. If you are unsure, contact a pharmacist promptly.
Current notices
No active public Pharmacy Run notices are listed.
This page lists notices that require action or awareness from Pharmacy Run customers. Not every regulator or supplier action requires a public customer response. You can also search the TGA System for Australian Recall Actions for current therapeutic-goods notices.
Understand the action type
Recall
The product is removed from supply or use. The notice will explain whether to return or dispose of it and whether a replacement or refund is available.
Product Alert
Important information is being provided about a product. You may not need to return it; follow the notice.
Product Correction
The product may be corrected, updated, repaired or relabelled rather than returned.
Quarantine
Do not use or distribute the product while the issue is assessed. Keep it separate and follow the notice.
What to do if you have an affected product
- Read the full notice and check the exact product, strength, pack size, batch or lot and expiry.
- Follow the stated instruction. Do not assume every recall means immediately stopping a prescribed medicine.
- Keep the product, packaging, receipt or order number unless the notice says otherwise.
- Store it safely away from children and other household members while awaiting instructions.
- Contact Pharmacy Run or the supplying pharmacy if you need help identifying the product or arranging the stated remedy.
- Seek medical advice if you have used the product and are concerned. Call 000 for an emergency.
How Pharmacy Run contacts affected customers
Where records indicate you may have received an affected product, Pharmacy Run or the supplying pharmacy may contact you by email, SMS, phone, account message or letter. Recall and safety messages are service communications and may be sent even if you have unsubscribed from marketing.
We use transaction and, where necessary, pharmacy information only to identify and support potentially affected customers. We do not use recall information for targeted advertising.
Returns, refunds and safe disposal
Follow the specific notice before returning or discarding a product. Medicines returned to a pharmacy may need to be quarantined or destroyed and generally cannot be returned to sale. Do not put unwanted medicines into sinks, toilets or household rubbish unless an official notice specifically instructs you to do so. A participating pharmacy can accept unwanted medicines for safe disposal.
Your rights under the Australian Consumer Law may apply in addition to the recall remedy.
Report a problem
If you believe a product supplied by Pharmacy Run is unsafe, counterfeit, damaged, contaminated or causing an unexpected reaction, stop using it where safe to do so and seek health advice. Contact info@houseofpharmacy.com.au with the order number, product, batch or lot, expiry and a description. Do not delay urgent medical care while making a report.