1. About House of Pharmacy
House of Pharmacy is a pharmacy group. This Policy applies to House Of Pharmacy Retail Services Pty Ltd ABN 58 682 591 546 and the participating pharmacies, retail operations, and group services (together, “House of Pharmacy”, “we”, “us” or “our”).
2. Information we collect
Depending on the interaction, House of Pharmacy may collect:
- identity and contact details, including name, date of birth, address, email and phone;
- prescription, dispensing, medicine, allergy, consultation, vaccination, service and other health information;
- Medicare, concession and other government-related identifiers where lawful and necessary;
- transaction, loyalty, account, payment-status, refund, return and communication information;
- delivery, collection, authorised representative and proof-of-receipt information;
- feedback, complaint, incident, product safety, recall and adverse-event information;
- supplier, prescriber, professional, contractor and business contact information;
- employment application, qualification, registration, reference and workplace information; and
- website, device and cookie information for House of Pharmacy digital services.
3. How we collect it
We collect information from you in a pharmacy, online, by phone, in writing, through a professional service or when you transact or communicate with us.
We may also collect information from an authorised representative, prescriber, other health professional, electronic prescription or health-record system, Pharmacy Run, another House of Pharmacy entity, insurer, government agency, employer, referee, supplier or service provider where lawful.
4. Why we handle information
We collect, use and disclose information to:
- dispense prescriptions and supply medicines;
- provide pharmacist consultations, vaccinations and other approved pharmacy or health services;
- maintain medication, patient, consent and professional records;
- claim, process and reconcile government, insurer or program benefits;
- fulfil, collect, deliver and support retail and Pharmacy Run orders;
- manage accounts, transactions, returns, complaints, incidents and product recalls;
- protect patients, staff, stock, systems and premises;
- operate stores, technology, finance, audit, insurance and group administration;
- communicate service and safety information and, where permitted, marketing;
- recruit and manage staff, contractors and professional registrations; and
- comply with pharmacy, health, privacy, employment, tax, safety and other legal obligations.
5. Health information
We collect it only where lawful and reasonably necessary for the pharmacy or health service. We ordinarily use or disclose it for the primary purpose of providing that service, a directly related purpose the patient would reasonably expect, a permitted health or safety purpose, a legal requirement, or with consent.
7. Disclosures
Depending on the service, we may disclose the minimum necessary information to:
- pharmacists, prescribers, authorised health professionals and representatives;
- electronic prescription, medication-record, pharmacy-system and program providers;
- Pharmacy Run and other House of Pharmacy entities involved in an authorised order or group function;
- wholesalers, suppliers and product sponsors for supply, safety or recall purposes where appropriate;
- delivery, payment, banking, technology, security, communications and professional-service providers;
- Medicare, health departments, regulators, accreditation bodies, insurers and government agencies; and
- courts, law enforcement, emergency services or other parties where authorised or required by law.
We do not give a delivery provider underlying clinical notes or prescription content unless specifically required and lawful. It generally receives only delivery and handling information.
8. Marketing, websites and cookies
House of Pharmacy may send marketing with consent or where otherwise permitted. Messages provide sender details and an unsubscribe method. Unsubscribing does not prevent necessary pharmacy, safety, recall, transaction or service messages.
9. Security and retention
Records are kept for the period required for pharmacy, health, tax, employment, safety, legal and operational purposes. When no longer required, they are securely destroyed or de-identified, subject to legal holds and backup cycles.
10. Access and correction
You may request access to or correction of personal information held by the relevant House of Pharmacy entity or pharmacy. We may verify identity and authority. Some professional records cannot be altered by deletion; a correction or notation may be added as permitted.
Contact the pharmacy that provided the service or the Group Privacy Officer at info@houseofpharmacy.com.au. If another entity holds the record, we will direct the request appropriately.
11. Data breaches
We assess suspected breaches, take steps to contain and remediate them, and make notifications required under the Notifiable Data Breaches scheme or applicable health-record laws.
12. Complaints
Contact the relevant pharmacy or the Group Privacy Officer at postal address 3 Coal St, Silverwater 2128, email info@houseofpharmacy.com.au or by phone 1800 875 225. Explain the issue and the outcome sought. We will acknowledge and investigate the complaint.
If you remain dissatisfied, you may contact the Office of the Australian Information Commissioner. Depending on the information and state or territory, a health privacy commissioner or health complaints body may also be available.
13. Changes and contact
We may update this Policy when covered entities, services, providers or law change. The current version will show its dates.
Group Privacy Officer, House of Pharmacy
House of Pharmacy Retail Services Pty Ltd ABN 58 682 591 546,
Postal address: 3 Coal St, Silverwater 2128,
Email: info@houseofpharmacy.com.au
Phone: 1800 875 225.